Crowne Plaza Kochi has announced the appointment of Mr. Mittu Alex as Front Office Manager, further strengthening the hotel’s leadership team and reinforcing its commitment to delivering exceptional guest experiences.
Mittu Alex brings with him a strong foundation in hospitality operations, with his most recent assignment at Hilton Trivandrum. Over the years, he has gained valuable exposure working with several leading international hospitality brands, including IHG Hotels, Marriott Hotels, The Raintree Hotel, and Radisson Hotels. This diverse experience across renowned hotel groups has equipped him with a well-rounded perspective on service excellence, operational efficiency, and guest engagement.
Highly regarded for his customer-centric approach, Mittu firmly believes that the front office is the heart of the guest journey, playing a crucial role in shaping first impressions and creating lasting memories. In his new role at Crowne Plaza Kochi, he will oversee all front office operations, ensuring seamless service delivery while consistently upholding the brand’s high standards of hospitality.
His appointment comes at a time when Crowne Plaza Kochi continues to perform strongly in guest satisfaction metrics, including consistently positive Guest Love Scores—reflecting the hotel’s sustained focus on personalized service and meaningful guest connections.
Commenting on the appointment, Mr. Dinesh Rai, General Manager, Crowne Plaza Kochi, said, “We are pleased to welcome Mittu Alex to the Crowne Plaza Kochi family. His extensive experience with leading hospitality brands, combined with his guest-focused approach, makes him a valuable addition to our team. We are confident that his leadership at the front office will further enhance our guest experience and contribute positively to our Guest Love scores.”
Beyond his professional commitments, Mittu is an avid traveller with a keen interest in exploring new destinations and cultures. He is also actively involved in sports such as cricket, volleyball, and badminton, reflecting his energetic, disciplined, and team-oriented personality – qualities that align well with his leadership role in hospitality.
Leave a Comment